Return and Refund Policy

How do I return an item?

Please contact customer service on chat, email, or by phone using the details below to request a refund.

When contacting Pristina regarding your refund, please provide your order number and which items you wish to return or replace.

Refund/Return Policy:

Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Pristina, you can return your item(s) for a full refund within 30 days of purchase. Pristina offers a number of easy return options, including emailing a return label and more (subject to availability).

Refunds for damaged products will be issued if Pristina is notified within 48 hrs of the product’s delivery to allow us to place a claim against the shipping provider. If a package arrives leaking or the outer packaging looks beaten, refuse delivery so the shipper can return it, notify us to be able to replace the product, and refund us in a timely manner.

When contacting Pristina on your requested refund, please provide your order number and which items you wish to return or replace.

Once we process your refund, Pristina will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.

Our Contact Information:

Pristina Natural

info.pristinanatural@gmail.com

Customer Service No: +1 (805) 770-7630